SIM card Replacement and other self service at home using MTN-NG web self service solution(WSS)

This is a web-based self service solution (WSS)that will allow you MyCustomer® request for specific services online at your own convenience without requiring an interaction with an MTN Customer Care Representative and have these services delivered on time.
The WSS offers 24hrs support and immediate access to information. You can also check the status of your requests and be informed when the service is completed.
The WSS is available and free to all and will be accessed using your MTN Security Number.
Services available on WSS
  • SIM Replacement
  • View  Call Details
  • Change  Security Key
  • PUK Request
  • Balance Enquiry
  • Activate data bundle
  • Activate and deactivate call forwarding.
  • Replace scratch off pin‎
  • It can be accessed via any internet- enabled mobile device
Will I be charged for using WSS?
This service is free for all prepaid and postpaid customers
How can I view the WSS page?
You can view the WSS Home page through the MTN Nigeria website page Login here
How can I access the WSS?
You can access the WSS by logging in with your security number
How can I get my Security Number?
Please visit any of our service centers for more details.‎

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